Data Protection Policy

1. Introduction

IGN8.NET INC. values your privacy and is committed to protecting your personal information. This Data Protection Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, book an appointment, use our chatbot, submit inquiries, or engage our services.

We process personal information in accordance with the Data Privacy Act of 2012, its implementing rules and regulations, and applicable issuances of the National Privacy Commission.

By using our website or submitting information to us, you acknowledge that you have read and understood this Policy. 

2. Personal Information We Collect

We may collect personal information that you voluntarily provide through our website forms, chatbot, appointment page, email, or other communication channels, including:

• Full name
• Position or role in your company
• Company name
• Company industry
• Email address
• Phone number
• Service or requirement needed
• Messages, inquiries, concerns, or support requests
• Appointment details
• Uploaded attachments, if any
• Other information you choose to provide

We may also collect technical information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies or similar tracking information, where applicable

3. Purpose of Data Collection

We collect and process personal information for legitimate business purposes, including:

• Responding to inquiries and service requests
• Scheduling appointments and consultations
• Providing information about our services
• Creating and managing leads, tickets, or support requests
• Evaluating client requirements
• Improving our website, services, and customer experience
• Communicating updates, confirmations, or responses
• Complying with legal, regulatory, accounting, or administrative obligations
• Protecting our rights, property, systems, business interests, and users

Personal information should be collected for specified, legitimate, and reasonable purposes, and should only be retained as long as reasonably needed.

4. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Compliance with legal obligations
• Legitimate business interests, provided that your rights and freedoms are not overridden
• Protection of lawful rights and interests in legal, administrative, or regulatory proceedings

5. Use of Website Forms, Chatbot, and Appointment System

When you use our contact forms, chatbot, support forms, or appointment booking system, the information you submit may be used to respond to your inquiry, create a lead, create a support ticket, schedule a meeting, or follow up regarding your requested service.

Please do not submit confidential, sensitive, privileged, or unnecessary personal information unless it is directly relevant to your request.

6. Disclosure of Personal Information

We do not sell your personal information.

We may share personal information only when necessary and appropriate, including with:

• Authorized employees, officers, consultants, or representatives of IGN8.NET INC.
• Service providers who help us operate our website, communication systems, CRM, helpdesk, appointment system, hosting, analytics, or business tools
• Professional advisers, such as lawyers, accountants, auditors, or compliance consultants
• Government authorities, regulators, courts, or law enforcement agencies when required by law or lawful process
• Parties involved in a business transaction, restructuring, merger, or similar corporate activity, subject to appropriate safeguards

Any third party that processes personal information on our behalf is expected to maintain appropriate confidentiality and security measures.

7. Data Security

We implement reasonable and appropriate organizational, technical, and physical security measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These measures may include access controls, account restrictions, secure systems, data minimization, confidentiality obligations, monitoring, backup controls, and internal policies.

However, no online platform, website, or electronic communication system can guarantee absolute security. By using our website, you understand that data transmission through the internet carries inherent risks.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes stated in this Policy, comply with legal or regulatory obligations, resolve disputes, enforce agreements, maintain business records, or protect our legitimate interests.

When personal information is no longer needed, we will take reasonable steps to securely delete, anonymize, archive, or dispose of it in accordance with applicable laws and internal retention policies.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, remember preferences, and enhance user experience.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

10. Accuracy of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and updated. We may be unable to properly respond to your inquiry, process your request, or provide services if the information you provide is inaccurate or incomplete.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

12. Children’s Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from minors without appropriate consent from a parent or legal guardian.

If you believe that a minor has provided personal information to us without proper authority, please contact us so we can take appropriate action.

13. Data Breach Management

In the event of a security incident or personal data breach, we will take reasonable steps to assess, contain, investigate, and address the incident.

Where required by law, we will notify affected individuals and/or the National Privacy Commission within the prescribed period and in accordance with applicable rules.

14. Limitation of Liability

While we use reasonable and appropriate measures to protect personal information, IGN8.NET INC. shall not be liable for unauthorized access, loss, disclosure, or misuse of data caused by circumstances beyond our reasonable control, including but not limited to cyberattacks, system failures, third-party service provider incidents, force majeure events, or user negligence, except where liability cannot be excluded under applicable law.

Nothing in this Policy shall limit any rights you may have under applicable data protection laws.

15. Updates to This Policy

We may update this Data Protection Policy from time to time to reflect changes in our operations, legal requirements, technology, or business practices.

Any updates will be posted on this page with the updated effective date. Continued use of our website after changes are posted means you acknowledge the updated Policy.

16. Contact Us